customer service

When everything with your airline reservation and flight goes well, it’s like you’ve won the lottery. If something doesn’t go well – they changed your flight time and it doesn’t…

Every year, I rank the major US airlines based on our experiences with them over the past year. Of the major carriers, American has consistently been slipping downward, even falling…

Sometimes I wish I could buy a sign that said, “LEAVE YOUR SENSE OF ENTITLEMENT AT THE DOOR.” And I bet there are plenty – and I mean PLENTY –…

Although TripAdvisor has its advantages and disadvantages, one “test,” if you will, is whether or not a representative from the establishment writes a reply to a review. If they do,…

Sharon and I are by no means expert passengers for ride-sharing services like Uber and Lyft, but we’ve been on enough rides where we know what makes us appealing passengers.…

People always say that first impressions are important. For better or for worse, people make assumptions about you – both good and bad – based on that first impression. We’ve…

When you go to a hotel that has a concierge desk, it can really be a crapshoot. You can wind up with an awful concierge who is obviously getting paid…

The term “hacking” has traveled, to quote the Beatles, the long and winding road. “Hackers” have been around since the 1950s and 1960s, when MIT students used the word as…

The typical, everyday translation of the “Golden Rule” is to treat people the way you’d like to be treated. Be nice. Don’t be a jerk. It’s not a very difficult…

At some point in our lives, we’ve all made some sort of mistake when it comes to travel. Joe once miscalculated when we would get to our ryokan in a…