Airlines get a bad rap, often deservedly so. According to USA Today, in 2018, two of the twenty most hated companies in America were airlines, with United coming in at …
Tag:
customer service
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Before the travel slowdown, I read a post in a Facebook travel group that made me think about what we expect an experience to be like when we travel. Paraphrasing …
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Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as …
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Airlines
Delta Ends Twitter, Facebook Messaging For Customer Assistance
by SharonKurhegby SharonKurhegOne of the best ways we’ve found to contact an airline for customer assistance has been direct messages via Twitter. Their social media gurus have almost always been quick and …
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Airlines
Revenue Management Be Damned! Delta Is Betting On Giving Customers What They Want
by joehegby joehegWhen travel reductions due to the coronavirus pandemic hit their worst, planes were flying with less than a 10% passenger load. The few passengers on board wanted to distance from …
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Weekly Recap
Bank Quietly Drops Major Credit Card Benefit, Stupid Mistake = Loss Of 1000s Of Miles, Beware Google Phone, That’s One Messed Up Hotel Room, & More
by joehegby joehegHappy Sunday to all of our travel friends, both near and far! Here are some articles we’ve read from other bloggers (and other sources) that we think you may like, …
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Weekly Recap
Big Global Entry SNAFU, Why We Couldn’t Use Lufthansa Lounge, 15y/o Sneaks Through MCO TSA Checkpoint, I Never Knew This Simple Hotel Hack!? & More!
by SharonKurhegby SharonKurhegHappy Saturday friends, and hooray, it’s finally the weekend! Here’s a recap of what’s gone on at YMMV this week. From what we’ve written to what others wrote that we …
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Travel
This Is The Single Most Annoying Thing When Speaking With Customer Service Phone Reps
by joehegby joehegNo one enjoys having to call a company and speak to a customer service rep. First of all, doing so usually means that something has gone horribly wrong. Whether it’s …
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Weekly Recap
Oh Look – Airbnb Messed Up Again, Best Travel Blogs of 2020, Air Canada’s Pouring Salt Into Its Own Wounds, & More!
by joehegby joehegHappy Sunday to all of our travel friends, both near and far! Here are some articles we’ve read from other bloggers (and other sources) that we think you may like, …
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Travel Equipment
Product & Company Review: Tom Bihn – Great Travel Bags & Even Greater Customer Service
by SharonKurhegby SharonKurhegI’m going to reveal a little behind-the-scenes secret of Your Mileage May Vary – Joe and I each have ongoing lists of what we plan to write about, not only …