hospitality industry

Ever notice something missing in hotel rooms lately? Dressers are quietly disappearing—and it’s not by accident. When you check into a hotel room nowadays, you have a few things you …

A new survey asked hotel staff what guests steal most often from hotel rooms. Some of the results aren’t surprising — but a few might be. In 2019, Wellness Heaven, …

When you see the words “Mandarin Oriental” and “bankruptcy” in the same headline, your brain immediately goes to the worst-case scenario: a legendary luxury brand in trouble, guests stranded, reservations …

It’s generally a known thing that, regardless of how nice your hotel is, the carpet in the hallways is going to be atrociously ugly. I mean, think about some of …

Hotels are constantly trying to figure out what they can do so you’ll stay at their brand over the other guy’s brand. And it’s not a new phenomenon; it’s been …

A hotel guest got locked out of their room. What they found at the front desk wasn’t an employee—it was a scathing resignation letter taped to the counter. Although it’s …

Sometimes luxury hotels will do all the right things and help to make your time away perfect. We’ve been able to have such experiences in several places, such as the …

Most humans are raised to be good people. To be helpful when they can, and if they can’t be helpful, to at least be supportive. Of course, there’s true meaning …

Gift cards have been around for about 30 years. Neiman Marcus introduced them in 1994, but Blockbuster Video was the first company to offer them on a nationwide scale, about …

We’re all accustomed to hotel companies having a range of brands under the same corporate umbrella. Hilton Hotels owns the Waldorf Astoria and Hampton Inn brands and a bunch more. …