Virgin Atlantic

This was a special birthday trip—the kind where I stop worrying about saving miles and finally give myself permission to use them. That’s not how I usually plan trips. Most …

One passenger’s complaint about an in-flight meal turned into what might be the funniest airline letter ever. We’ve written about complaint letters in the past: The complaining business class passenger …

If you’ve been collecting points and miles for a while, you probably remember when Delta SkyMiles awards—especially from Europe—came with some eye-popping fees. I learned that lesson the hard way …

We didn’t end up at the No1 Lounge at Heathrow Terminal 3 because we were chasing a “must-visit” lounge experience. We were there because we played it safe. We were …

People have been pinching (that’s “stealing” for us Americans) the salt and pepper shakers from Virgin Atlantic for years. And no wonder…they’re shaped like planes and are adorable! Wilbur & …

A 40% transfer bonus from AMEX to Virgin Points is the kind of promo that makes people start doing math in their heads. And because you can book Virgin Voyages …

I’ve flown Virgin Atlantic Upper Class before. Lie-flat seat, better food, better service, better everything — the kind of experience that makes you think, “Yeah… I could get used to …

Until recently, there haven’t been many ways to earn travel points from everyday, boring purchases.Sure, you could earn credit card points — but that’s tied to the bank, not the …

Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their …

Devaluations draw the ire of people who collect travel points more than any other negative thing a program can do. This anger intensifies when programs devalue points without notice — something …