Virgin Atlantic

I’ve flown Virgin Atlantic Upper Class before. Lie-flat seat, better food, better service, better everything — the kind of experience that makes you think, “Yeah… I could get used to …

Until recently, there haven’t been many ways to earn travel points from everyday, boring purchases.Sure, you could earn credit card points — but that’s tied to the bank, not the …

Complainers gonna complain. And if they can find a place to complain to (here’s how to get an actual person when you contact travel companies), complain they will. Sometimes their …

Devaluations draw the ire of people who collect travel points more than any other negative thing a program can do. This anger intensifies when programs devalue points without notice — something …

If you’re diving into the world of points and miles, one of the first things you’ll hear about is airline alliances—oneworld, Star Alliance, and SkyTeam. Each includes a collection of …

The Virgin brand has expanded far beyond airlines. In addition to Virgin Atlantic, there’s now Virgin Hotels, Virgin Voyages, and even a catch-all rewards platform called Virgin Red. And while …

Booking a flight using airline miles always feels like a win. You’ve compared prices, found availability, transferred points, and locked in your reservation. Done and done, right? Not so fast. …

When it comes to Delta SkyMiles, I tend to be more forgiving than most. I should clarify—I love flying Delta, but their loyalty program has nothing to do with that. …

We’ve written about complaint letters in the past: The complaining business class passenger who got what was coming to him The hotel owner who reamed a guest for their complaint …

Virgin Atlantic’s Household Account program is now open to all Flying Club members. While I’m sure many people might think this program is like British Airways’ or JetBlue’s family pooling… …