Cruise Excursion Followed Up 9 Months Later, STILL Messed It Up

by SharonKurheg

Holy crap, y’all, I couldn’t make this one up if I tried!

If you’ve been reading Your Mileage May Vary for a while, you may remember that Joe and I went on a Virgin Voyages cruise in July 2022. That was the special “Richard Branson’s 70th birthday” cruise, scheduled for July 2020, one that we had booked in 2019. It, of course, was cancelled due to the pandemic and rescheduled for July, 2021. Rinse and repeat for July 2022, when the cruise finally did happen. We got to meet Sir Richard (hey, it was cheaper than visiting Necker Island), by this point turning 72, and were able to get this picture taken with him:

a group of people posing for a photo

There are admittedly some people who probably wouldn’t enjoy a Virgin Voyages cruise, but overall, Joe and I had an awesome time.

One of the things I did on the cruise was go on a fishing excursion in Bimini. I’ve been fishing since I was a little girl (age 6), and try to get in some fishing on the ocean when I get the chance (which isn’t often, so I go on a local boat out of Cocoa Beach, Ocean Obsession II, about twice a month. Heads up – it’s a great boat for tourists who want to go deep-sea fishing on a party boat. But I digress.).

I wrote about the Bimini fishing excursion in this post – what it was like, how I had a really good time but probably wouldn’t go on it again, etc.

Like any activity where you’re going to do something, I had to sign a waiver so if something happened to me while I was on their excursion, I wouldn’t hold them responsible. This is what I had written in the post:

…She then gave me a “sign your life away and you won’t sue us” form to fill out, and would I like them to email me a copy of it? Yes, please. They never did ;-).

The fishing excursion happened on July 21, 2022. I wrote that post in September, 2022. To this day, I STILL had never gotten a copy of the waiver I signed.

Well, guess what I just got in an email? You guessed it…an electronic copy of my waiver! Well, sorta…

Here’s the email I received on April 4, 2023:

a screenshot of a email
From Bimini Blue Adventures <noreply@smartwaiver.com>

Thank you for electronically signing the Bimini Blue Adventures Waiver for Sharon.

Copies of your signed waiver have been sent to all parties to the agreement. Your digital copy can be downloaded here. <– link removed*This link will expire in three days.

I couldn’t believe it! After nearly 9 MONTHS, they were finally sending it to me!

After I woke up from my dead faint ;-), I eagerly clicked on the link to get a copy of the waiver so I could see what I had signed 9 months before.

This is what was on the page:

a screenshot of a computer

Expired Link
The link for this signed waiver has expired. If you need a copy of your signed waiver, please contact the organization that required the waiver to be signed. They will be able to provide you with a PDF copy.

Y’all, I laughed SO HARD!

But wait, there’s more!

61 minutes later, at 6:35pm, I got ANOTHER email from Bimini Blue Adventures. It was the EXACT SAME E-MAIL….thank-you for electronically signing the waiver for Sharon, click on this link, yadda yadda yadda.

The link is different though, so I figured, “Aha! They realized they messed up and THIS link will show me the electronic copy!”

I clicked on THAT link and guess what I got? Another “Expired Link.”

Really? Really?

Smartwaiver suggests I “contact the organization that required the waiver to be signed” because “they will be able to provide you with a PDF copy.”

Except there’s no way to contact them online. I mean, their Facebook page (which is actually a personal profile?!?!) hasn’t been updated since August, 2022. There IS an email attached to it, but I already wrote them there, I think to get more pictures of their fishing boat, and got no reply. They don’t appear to have any other social media presence. There is no option to “Contact Us” on their website (if you click on any of the excursions, it redirects you to a booking page that doesn’t belong to them). They do list a phone number but (A) I’m not going to call the Bahamas for something as silly as this and (B) if I COULD actually contact them, I’d like whatever the conversation is to be in writing. Because really, I could call and ask them to send me a new copy of the signed waiver and they could say OK and I’d bet you anything I’d be waiting another 9 months.

Although they could just as easily do that in an email, FB Messenger reply, etc. Well, if there was any way to contact them online, that is.

So yeah…Bimini Blue Adventures…not the best follow-up ever (heads up, Royal Caribbean, Carnival, and I’m not sure which other cruise line customers – they offer excursions for those cruise companies, too). But the triggerfish tasted really good!

*Note: I really don’t care that I don’t have a copy of the waiver. When they hadn’t sent it after a day or two following my excursion, I figured it was a lost cause and nothing I would ever pursue. I mean, why would I? I figured it was Bimini, which is in the Bahamas, which is a lot more easygoing than the U.S., and that’s the way it was.

But when I thought I was finally getting it, 9 months later, I did get “amusedly” excited for a second LOL!

Feature Photo: Bimini Blue Adventures/Facebook

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