Are Capital One Venture X Travel Credits Taking Longer?

by joeheg

The Venture X card is a premium travel rewards card offered by Capital One. It does come with a hefty $395 annual fee but there are many benefits to help offset that cost:

  • Cardholders earn 10 miles per dollar on hotels and rental cars booked through Capital One Travel, and 5 miles per dollar on flights booked through Capital One Travel.
  • Complimentary access for yourself and up to two guests to Capital One Lounges and Plaza Premium Lounges in addition to a Priority Pass Select membership.
  • Get a statement credit every four years to cover the application fee for Global Entry or TSA PreCheck.
  • Earn 10,000 bonus miles each year on your account anniversary.
  • Add up to four authorized users to your account at no additional charge.
  • Earn 10,000 bonus miles each year on your account anniversary.

The travel benefits offered by the card are good, but the annual fee of $400 seems a bit high. However, the most valuable benefit is the $300 travel credit, which can be used to book air travel, hotels and rental cars through Capital One Travel. This credit could potentially reduce the card’s cost to $95 per year.

But how much do you value the $300 travel credit?

To use the credit, you have to book through the Capital One Travel website. Since the Venture X card was introduced, the way the credit worked was that you booked travel and the $300 credit (or partial credit if your charge was not over $300) credited to your account shortly thereafter.

Here’s how long our previous credits took to post to the account:

  • Charge on 1/9 – credit on 1/12
  • Charge on 1/10 – credit on 1/14
  • Charge on 3/16 – credit on 3/18

For this year, one of our card credits was going to expire in November. I ended up using the credit for a rental car with Sixt. Unlike past experience, I still have not received the $300 credit so I called Capital One.

I know tthey’ve changed the way the $300 credit is applied since I made the reservation. Instead of showing up as a credit on your account, it is now deducted at the time of the booking. I’m not going to get into whether that’s a positive or negative change, as plenty of other blogs have covered that topic.

I explained to the rep that, unlike the last time I received the statement credits, this one hadn’t shown up. She looked at my account and said that the rental car charge would be covered and I’d still get the credit. She explained that while the credits can show up quickly, they can take up to two statement cycles to show up. Until then, I have to pay the charge when my statement is due.

I was concerned that since I booked right before the changeover the car rental wouldn’t trigger the credit. Instead, it looks like Capital One is going to fall back on the two statement cycles clause to explain the delay in issuing credits. I’ll have to keep looking at my statement to see if and when the $300 credit posts.

Has anyone else noticed a delay from Capital One in issuing the $300 travel credit for charges on the Capital One Travel website?

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