loyalty programs

Citi is about to eliminate one of the most useful features in the ThankYou Rewards ecosystem — and if you’ve been using a two-player strategy to maximize points, you may …

Hilton Honors has a feature that doesn’t get much attention—but it can make a big difference when you’re trying to book an award stay. If you’ve ever collected points across …

I’ve seen points used for flights, hotels, upgrades, and even concert tickets, but this one caught me off guard. You can use Air Canada Aeroplan points for a Disney experience. …

One of the things that makes Bilt different from the other major transferable points programs is that it doesn’t just give you points. It also has a tiered membership. That’s …

Reports are circulating that Citibank plans to end ThankYou members’ ability to share points with each other. If that turns out to be true, it would be a meaningful negative …

What happens when a redemption that once felt like a steal suddenly has a much wider price range? That’s the question I kept coming back to after Hyatt revealed its …

A hotel guest returned from work to find her belongings packed up and her room changed—without warning. The only notice she got was a voicemail from the front desk. The …

If you’ve ever looked at cruise loyalty programs and thought, “Yeah… I’m not sailing enough to earn anything meaningful. Virgin Voyages is (temporarily) making that a lot easier — again. …

Choosing a rental car is not the most glamorous part of vacation planning. Most of the time, I don’t care what I’m driving — I just want something that’s not …

You’ve been working toward your dream trip for as long as you can remember. You set a goal, diligently saved your points or miles, and finally booked that coveted award …