passenger complaints

One passenger’s complaint about an in-flight meal turned into what might be the funniest airline letter ever. We’ve written about complaint letters in the past: The complaining business class passenger …

After months of announcements followed by weeks of reminders, Southwest Airlines’ new seating program finally went into effect yesterday. The airline had utilized a “quirky but effective” system of open …

If you’ve read our blog for any amount of time, you probably noticed that we tend to post a mix of (what we hope are) informative and helpful posts, mixed …