Twitter

It sometimes feels like if you blink, the internet changes. Take social media, for example. We’ve been on Facebook for years—anything we write on this blog is posted as a link…

University of Central Florida student Jack Sweeney made headlines in 2022 when he became known for creating bots to track the private jets of Russian oligarchs and other prominent individuals…

When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who…

During the pandemic phase of travel, many companies made changes that went unnoticed. I was reminded of one of them when I tried contacting Delta via Twitter direct message. While…

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as…

There are lots of companies that, either on their own or in partnership with a marketing research organization, rank airlines. J.D. Power & Associates. Forbes. 10best. Travel & Leisure. AirlineRatings.com.…

Not long ago, the travel world was rocked for a moment when an American Airlines passenger tried to open the plane door, mid-flight. After de-escalation techniques didn’t work, she was…

I have found that the best way to resolve a travel-related customer service issue is to contact the company on Twitter. I’m not saying you should blast out your travel…

JetBlue got into a sticky situation after its social media people put out a seemingly innocent but poorly timed tweet earlier this week. The corporate Twitter account of the New…