Twitter

It was a simple tweet that got over 1,000 replies, 1.4K retweets, 61k “hearts” and over 5.5 MILLION views: The vast, VAST majority of those responses were to tell the …

It sometimes feels like if you blink, the internet changes. Take social media, for example. We’ve been on Facebook for years—anything we write on this blog is posted as a link …

University of Central Florida student Jack Sweeney made headlines in 2022 when he became known for creating bots to track the private jets of Russian oligarchs and other prominent individuals …

When I need to reach an airline, hotel or rental car company for assistance, I’ll head to Twitter. In my experience, I’ve had wonderful interactions with customer service representatives who …

During the pandemic phase of travel, many companies made changes that went unnoticed. I was reminded of one of them when I tried contacting Delta via Twitter direct message. While …

Companies have differing views about Twitter. Some of them seem to feel that it’s a bothersome platform where anyone can air complaints where everyone can see. Others view it as …

There are lots of companies that, either on their own or in partnership with a marketing research organization, rank airlines. J.D. Power & Associates. Forbes. 10best. Travel & Leisure. AirlineRatings.com. …

Not long ago, the travel world was rocked for a moment when an American Airlines passenger tried to open the plane door, mid-flight. After de-escalation techniques didn’t work, she was …

I have found that the best way to resolve a travel-related customer service issue is to contact the company on Twitter. I’m not saying you should blast out your travel …

JetBlue got into a sticky situation after its social media people put out a seemingly innocent but poorly timed tweet earlier this week. The corporate Twitter account of the New …