United Airlines

After our United flight to Frankfurt turned around mid-flight and stranded us back in Washington D.C., the compensation process was almost as confusing as the disruption itself. If you’ve been …

Normally, I wouldn’t go out of my way to write a review of an airport hotel where we spent less than nine hours. But sometimes a hotel deserves recognition not …

After surviving a Lufthansa strike and scrambling to rebook our flights to Germany, I thought the hard part was over. It wasn’t. In Part 1 of this saga, I explained …

Airlines are constantly trying to differentiate themselves from the competition. One way they try to stand out is by “branding” each service category with a name specific to the airline. …

I’m going to start at the beginning, which, as I’ve heard, is a very good place to start. I’d been planning my wife Sharon’s milestone birthday trip for months. And …

We recently learned that just because an airline can through-check your bags on separate tickets doesn’t mean the process will be automatic. Earlier this year, I wrote about how interline …

This was a special birthday trip—the kind where I stop worrying about saving miles and finally give myself permission to use them. That’s not how I usually plan trips. Most …

United offers several categories of seats on its planes, but it’s not always clear what you’re actually getting. The names can be vague, and the differences aren’t always obvious at …

Everyone has their own idea of what makes an airline “the best.” For some, it’s all about price. For others, it’s the onboard experience, the route network, or simply how …

It’s difficult for many in the travel community to understand that plenty of passengers fly red-eye flights in economy class and survive to tell the tale. But it’s true. We’ve …