When you’re booking a hotel room, there’s a chance you’ll make a mistake. Maybe you booked the wrong dates or even at the wrong hotel. If you catch it immediately, places are usually willing to work with you to correct your error.
However, if you never notice your mistake, you may show up at a hotel to find out you don’t have a reservation.
But what if you make a little mistake, like forgetting to change the number of guests in the room from the preset of 1 to 2?
That happened when I booked a Hyatt hotel using free night certificates.
Hyatt makes using multiple certificates much easier than IHG, which requires you to make a separate reservation for each certificate. With Hyatt, I could book a single reservation using our certificates.
When I received the confirmation email, I noticed that I forgot to mention that there would be 2 people in the room. I tried to edit the reservation online, but it said I could only cancel. It advised me to call Hyatt if I needed to make changes.
Since I hate calling places, I messaged the Hyatt Concierge on Twitter (@HyattConcierge). I’ve written them to help with other issues before, and they’ve always come through for me.
I explained that I forgot to book a room for two guests and could they change the reservation.
In a few minutes, I received a response.
I felt a little guilty that I made the concierge rep cancel my reservation and rebook the same stay for 2 guests. However, I would prefer they did this because if something happened where the room didn’t reappear in inventory, they could get involved with the property to restore my reservation.
Apparently, changing the number of guests is one of the unchangeable things in the Hyatt reservation system. Who knew?
Want to comment on this post? Great! Read this first to help ensure it gets approved.
Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Click here for more info.
Like this post? Please share it! We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post.
Whether you’ve read our articles before or this is the first time you’re stopping by, we’re really glad you’re here and hope you come back to visit again!
This post first appeared on Your Mileage May Vary
Join our mailing list to receive the latest news and updates from our team.